Fiat Professional top for customer satisfaction in UK Van Fleet Market Report 2018

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Fiat Professional has been recognised by fleet operators as the best performing brand in a new survey. Other leading manufacturers lagged well behind when it came to satisfying their customers.

The UK Fleet Van Market Report 2018, by Sewells Research & Insight, questioned 1,088 fleet decision makers in charge of running light commercial vehicle fleets that range from a handful of vans to several thousand. Respondents were asked to assess 13 manufacturers in 33 different areas of vehicle performance, cost-effectiveness, and after-sales support.

Fiat Professional received the most ‘very satisfied’ ratings in 13 of the 33 categories – including victories in the all-important reliability and build quality areas.

2018 will be a tough market for vans. The report also talks about the general state of the van market as it heads into a new year.

The end of 2017 saw a drop in van sales, due at least partially to economic uncertainty surrounding Brexit. Sewells explains that in such a market, customer satisfaction becomes increasingly important as van makers end up contesting fewer buyers.